WHALE HORIZONLegal
How WHALE HORIZON collects, uses, stores and protects information submitted through this website.
Effective date: 27 August 2026. This policy applies to website visitors and people who submit product, project or dealer enquiries to Whale Horizon (Chongqing) Technology Co., Ltd.
01
Whale Horizon (Chongqing) Technology Co., Ltd., based in Yuzhong District, Chongqing, China, operates WHALE HORIZON and is responsible for the enquiry information described here. Privacy requests may be sent to [email protected].
02
We collect the details you choose to provide, such as your name, business email, company, telephone or WhatsApp number, country, product interests, project requirements and uploaded reference files. We may also retain the source page, campaign parameters, browser information and a one-way hash derived from the submitting IP address for security and enquiry attribution. We do not request payment-card information through this website.
03
We use enquiry information to respond, assess product and project requirements, prepare quotations, discuss dealer applications, maintain business records, protect the form from abuse and improve our sales communication. Depending on the circumstances, processing may be necessary to take steps requested before a contract, support our legitimate business and security interests, comply with legal obligations, or rely on consent where required.
04
Information may be processed by our China-based team and by service providers used for website hosting, email delivery, security, file storage, backups and analytics. These providers receive only the information needed for their service. Because we serve international markets from China, information submitted from another country may be transferred to and processed in China or in the locations used by those providers, subject to applicable contractual and legal safeguards.
05
Website enquiry records are normally retained for up to 24 months and uploaded attachments for up to 12 months. Information connected with an active quotation, order, dispute or legal obligation may be retained longer when reasonably necessary. Records that are no longer required should be deleted or anonymized through the maintained retention process.
06
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection, and to complain to a competent data-protection authority. You may also withdraw consent where processing relies on consent. Contact [email protected] with enough information for us to verify and respond to the request.
07
Essential technologies may be used to operate and secure the website. Optional analytics or advertising technologies will not be enabled for visitors who require consent unless the appropriate consent mechanism is active. Search Console may provide aggregated search-performance information without placing a website analytics cookie. The services actually enabled at launch will be reflected in this policy and the website consent controls.
08
We apply reasonable access, validation, private-storage, backup and transport-security measures, but no internet service can guarantee absolute security. We may update this policy when website services or legal requirements change and will publish the revised effective date on this page.